At Maison Duvet, we want you to be completely satisfied with your purchase. If for any reason you are dissatisfied with your products, you may return them to us in their original condition and packaging within the first 14 days of receiving them.

Return Process

Please note that the return process takes several days to complete as we must verify all details and inspect the returned merchandise. We appreciate your patience during this time.

Important: Before returning any products, you must contact our customer care team at contact@maisonduvet.us for authorization.

Shipping Costs

• Customer Responsibility: The consumer is responsible for the return shipping and any related costs unless the product was received defective or incorrect.

• Defective or Wrong Items: In the case of faulty or incorrect goods, Maison Duvet will provide a pre-paid returns tag.

• Initial Shipping Refund: We will refund the original shipping costs charged to you when the order was initially placed once the return process for the goods has been successfully completed.

Timeline and Requirements

It is essential to initiate your return claim within the first 14 days after receiving your items. Claims made after this period will be rejected, and the buyer will be responsible for all associated risks.

Note on Promotional Gifts: If your purchase included a free gift, you are required to return the gift along with the returned products. You may not retain the gift if the primary product is being returned for a refund.

Which products cannot be returned?

To maintain hygiene and quality standards, the following items are not eligible for return:

• Products you have been in possession of for more than 14 days.

• Unsealed, opened, or unboxed products.

• Products that have not been kept in their original packaging or are missing their original labels.

• Products or packaging that have been poorly maintained or damaged after delivery.